New patients

We are welcoming new patients who live in the northern suburbs.  We have three doctors accepting new patients – they are:

Dr Charlotte Dempster

Dr Elysia Tan

Dr Madeline Gee

Urgent requests

If you or your child need to see a doctor urgently, and no appointments are available, please inform reception and they will either get a nurse to speak to you or book you in with a nurse. The nurses are in close contact with the doctors and will confer with them as required.

A normal consult fee will apply if the GP sees you after the nurse assessment. If you are assessed by the nurse and given an appointment for the following day a usual nurse charge will apply. This service is designed for non-routine medical problems that cannot wait.

If you are unsure if you need to be seen urgently HEALTHLINE is a free 24 hour, health advice service where you can speak to a registered nurse. Ph. 0800 611 116. This service advises you on when and where you are best to access medical care, depending on your symptoms.

Notification of test results

Your Doctor will endeavour to contact you when he/she receives your results. This may be by letter, text, patient portal, or phone-call. The waiting time for results depends on the type of test taken. When ordering tests we will give you an indication of when the results can be expected. This is usually about a week. Please call the practice if you have not been contacted within the timeframe given to you.