Under the Privacy Act we are required to be careful about who has access to personal medical information. We are forbidden to give out information, including test results, to anyone other than the person involved without their express consent. If you want someone else to be given your results please inform us in writing.

We are required to give information to various Government agencies including ACC, the Primary Health Organisation (PHO) and the District Health Board (Capital and Coast DHB).

Zero Tolerance Policy

Newlands Medical Centre has zero tolerance towards patients exhibiting bad behaviour and may result in their removal from the premises. We consider bad behaviour to be any personal, abusive or aggressive comments, cursing or swearing, physical contact or aggressive gestures.

All instances of physical abuse on any doctor or member of staff by a patient or their relatives will be reported to the police and dealt with accordingly.