Newlands Medical Centre

Providing quality family health services, seeking to reduce inequalities

tel: 04_ 478_ 9858

after hours: 04 _384 _4944 or 04 _478_ 9858

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find us: click here for map

How we can care for you in Covid-19 alert level 2

As NZ is set to move to Level 2 on Thursday we thought it time to update you on what that means in relation to receiving healthcare from us.

1.We are open and here for you
Your health and well-being are important to us - that hasn't changed. It is just the way we look after you that continues to be different. We are expecting more guidelines over the next few days from our professional advisors but what we do know already is that we still need to keep doing as much of our work with you virtually as possible. If we don't need to clinically examine you, and can provide you with medical assistance over the phone or via video, then that is the preference. By using virtual consultations where appropriate we can minimise your contact with others, and manage the reduced capacity of our waiting room to meet physical distancing requirements.

2. Screening questions
These will continue to be asked when you phone for an appointment. These questions help us to decide the appropriate type of consultation and which part of the practice to see you in.

3.Keeping patients with flu-like symptoms separate
We have been asked to continue seeing patients with any flu like symptoms in a different area of the practice, separate from other patients. We are fortunate that our premises has an area that allows for this.

4. Routine preventative screening
Smears and other routine health screening can restart once we are in Level 2, and we will be working through the backlog of patients that has built up over the past few months.

5. Chronic condition appointments
These can also be restarted, and some may be done virtually depending upon whether we need to examine you and your particular condition.

6. Hygiene and Access
This remains of utmost importance and you will still be asked to sanitise your hands upon entering the practice. Our front doors will be remaining on controlled entry so that only pre-screened patients are entering the practice. Please do not just "come down".

Finally, we want to Thank You.  Not just for your patience and consideration over the past few months as our team has adapted to an altered way of providing care, but also for following the Covid rules of staying home, staying local, and keeping your contacts within your bubbles.  We know it hasn’t been easy.

Kind regards
The team at Newlands Medical Centre