Newlands Medical Centre

Providing quality family health services, seeking to reduce inequalities

tel: 04_ 478_ 9858

after hours: 04 _384 _4944 or 04 _478_ 9858

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Covid Level 1 at Newlands Medical Centre - 22 Sept 2020

With the exception of Auckland New Zealand has returned to Alert level 1.  We wish to take this opportunity to remind you of what that looks like here at Newlands Medical Centre. Restrictions will remain in place as Covid remains a possibility until a vaccine is developed.

As with the first time we were in level 1 we believe that we need to remain vigilant and to keep some measures in place to protect our patients and our team from the risk of any kind of respiratory infection. This means that we may have measures in place that other industries do not. We appreciate you may have friends or family at other medical centres who may take a different approach.  We prefer a cautious approach as we have a number of patients with significant health conditions who are vulnerable to infection.   There is also the risk to our team - if one of our team becomes unwell, with even a mild cold, they are required to be off work for up to a week until clear of all symptoms.

As recently as yesterday we are still having instances of patients being less than honest with us about their symptoms to gain access to the main part of the practice. Their actions put our team and other patients at risk. Please do not minimise your symptoms just so that we will see you – be reassured that you will be treated, just in a separate area of the practice.

Measures in place here are:
• Patients wanting an in-person visit will still be asked screening questions regarding any symptoms of respiratory illness (eg cough, fever, sore throat, runny nose).
• Maintaining physical distancing within the practice. Our waiting room capacity remains reduced so please arrive just a few minutes before your appointment (not too early) and be aware that we may ask you to wait in your car if there are already enough patients in the waiting room. Where possible only bring relevant family members to your appointment.
• Continuing to keep patients with cold and flu-like symptoms separate to other patients. This means our front doors will remain on controlled entry until further notice and these patients will be seen in a different area. 
• Practicing scrupulous hand hygiene upon entering and exiting the practice.
• Emphasising infection control, eg sneezing and coughing into your elbow, sanitising your hands after using a tissue, etc
• Seeing approx. 1 in 5 patients virtually, ie telephone consultations, but allowing patients more flexibility to make this choice.

Booking on ManageMyHealth:
To help us please continue to put a reason for your appointment in the mandatory field and also note if you want a telephone consultation or a face-to-face appointment.

We appreciate your co-operation for the safety of us all.   Further Covid cases remain a possibility and we ask that you respect the need for the above measures and show kindness to our team as they work within them.